Salesforce Service Cloud Services to Unleash AI-Driven Case Resolutions with Agentforce

Track, manage, and respond to customer queries quickly with AI-powered solutions. At Growth Natives, we leverage our vast Salesforce Service Cloud experience, AI technology, and Agentforce to help you elevate your business with exceptional customer experience and enhanced brand equity.

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Service Cloud
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Accelerate Your Business Growth With AI-Powered Salesforce Service Cloud

We empower businesses to drive growth by optimizing resolution processes and leveraging AI-infused solutions to scale efficiently, doing more with less. We have:

100+

Salesforce Customers

200+

Years of Combined Salesforce Experience

60+

Salesforce-Certified Experts

Drive a Customer-Centric Culture With Our Salesforce Service Cloud Services

Our Salesforce Service Cloud expertise enables your business to automate critical processes and accelerate service agent responses. By leveraging AI and customer service data, we enhance your ability to deliver exceptional customer service.

Pardot Operations Services Jira Implementation Services Customized Workshops Continuous Integration and Deployment Matomo Analytics Tealium
Pardot Operations Services

Salesforce Service Cloud Consulting

Seize growth opportunities with tailored strategies focused on your business objectives. We help you envision adaptable customer service support that scales with your progress. Our consultancy addresses organizational challenges while leveraging AI insights to enhance your strategy.

  • Develop the right solutions for your business, powered by AI-driven analytics
  • Implement and optimize the best Salesforce features
  • Create a roadmap for strategy implementation with AI-informed decisions
  • Maintain data integrity across all sources and marketing cloud
Jira Implementation Services

Salesforce Service Cloud Implementation

Empower your systems by tackling productivity challenges and supporting your sales teams to deliver exceptional customer experiences with quick case resolution. By leveraging AI technologies, we unlock your service potential and build lasting customer relationships using Salesforce CRM.

  • Develop effective workflows that are in sync with your business
  • Create and implement an adoption strategy for customer service
  • Incorporate AI-driven tools, such as Agentforce, to enhance automation and proactive support capabilities
  • Implement customized solutions to improve the overall customer service experience
Customized Workshops

Salesforce Service Cloud Customization

The real purpose of customization is to develop solutions that prioritize what matters most to your organization and customer service. We specialize in creating tailored solutions that not only adapt to your unique business needs but also evolve as your organization grows.

  • Develop customized workflows for improved operational efficiency
  • Modify features or create new functionalities to enhance customer service
  • Use AI for personalized customer experiences and recommendations
  • Improve the user interface for better usability and engagement
Continuous Integration and Deployment

Salesforce Service Cloud Integration

Achieve new efficiency levels with integrations that eliminate technological barriers and bottlenecks and break the silos that divide systems from processes. We take charge of creating integrations that streamline all your processes and improve customer relationships.

  • Evaluate existing systems to identify integration requirements
  • Connect Salesforce Service Cloud with CRM, ERP, and other solutions using APIs
  • Ensure real-time data synchronization for accuracy
  • Use AI to improve data accuracy and automate processes
Matomo Analytics

Salesforce Service Cloud Analytics

By harnessing the power of AI and data visualization, we transform your customer service data into actionable intelligence. Our analytics solutions help you monitor performance metrics, identify trends, and enhance customer interactions, ultimately leading to improved service outcomes.

  • Consolidate data from various service channels for analysis
  • Use AI to analyze interactions and predict trends
  • Provide real-time visibility into key performance indicators
  • Track agent performance and service efficiency.
  • Generate reports that support data-driven decision-making
Tealium

Salesforce Service Cloud Audit

Ensure your Salesforce Service Cloud operates at peak efficiency with our comprehensive audit services. We assess your current configuration, usage, and overall effectiveness, identifying areas for improvement. Leveraging AI-driven analytics, we deliver actionable insights to enhance performance and optimize customer service operations.

  • Analyze current configurations to ensure alignment with best practices
  • Evaluate user adoption and engagement to identify training needs
  • Assess key performance indicators (KPIs) to measure effectiveness
  • Utilize AI analytics to uncover trends and recommend enhancements
  • Provide a detailed report with prioritized improvement strategies.

Our Customer Success Stories

We bring a wealth of technological expertise and decades of collective experience in business customer service, empowering customers to embrace the true potential of their AI-infused Salesforce Service Cloud.

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Our Customers Love Us!

Our customers' unwavering love and support inspire us to continuously exceed their expectations, driving us to deliver exceptional services. Here’s what they have to say about us.

You By Sia
Escalon
Altum logo
Funnel Envy
Imageware
Take Five
Early Growth
Gander Group
LightSpeed
Coastline
Tarj Mavi

We were looking for an experienced company that had expertise in all aspects of marketing and Growth Natives have surpassed all expectations, delivering tremendous results. They took the time to understand our business needs and tailored a package suitable for our eCommerce platform. Our revenue went up 52% within the first 30 days, our organic traffic and rankings improved significantly.

Dr. Tarj Mavi

LAMAV.COM
Mike Mayhew

Growth Natives was instrumental in identifying solutions for Lightspeed that allow us to improve the client experience while maintaining control over sensitive data that our clients entrust us to secure. We look forward to evolving our HubSpot solution with Growth Natives.

Mike Mayhew

Lightspeed CTO
Jeremy Young

Have been working with Growth Natives for several years and they have helped us tremendously in developing web applications, giving us great full-stack marketing services such as SEO and Digital Marketing that are top-notch. They are very kind people and always responsive, staying up until the wee hours of the night to have conference calls with us on the Pacific, West Coast. I highly recommend them for anything that you need in terms of programming skills, scripting, web development, and SEO services.

Jeremy Young

Gander Group
kevin fliess

Growth Natives has been an excellent partner as I could rebuild our entire web strategy and go-to-market motion. They deployed HubSpot and have been great partners on the WordPress side. Thanks to their collaborative approach and the work they have done with me and for me, we could successfully 3x-4x our lead generation in a very cost-effective manner. I like to think of Growth Natives as my secret weapon for they are technically adept, responsive, and an extension of your team. I plan to work with them in the future as well.

Kevin Fliess

Altum
Neil Anderson

First Class! So easy to work with this team. They make the time difference just disappear. Very responsive, very capable, and very competent. They are better than an extension of my team. They are my team. Would recommend them to any company looking for marketing assistance.

Neil Anderson, CMO

Tourmo
Larissa Varela

Growth Natives has been instrumental in enhancing our company’s utilization of HubSpot. Their expertise facilitated the implementation of lead scoring, workflows, campaigns, and other integral features. Their service is noteworthy for both its efficiency and the promptness of their responses. This partnership has enabled our company to maxi- mize the benefits of HubSpot, improving our operational effectiveness with a clear, practical approach. Growth Natives’ support has been a key factor in our efforts to optimize these processes

Larissa Varela

Pia
Melissa

Growth Natives has proven to be a one-stop shop for everything HubSpot, far exceeding our expectations. Their role in our CRM migration has been nothing short of transformative, particularly with their development of a unique automation and scoring system that bridges our existing database with HubSpol’s CRM. This bespoke solution has not only streamlined our data management but has also unlocked new potentials for customer engagement and insights. Their team has also built some fantastic landing page and email templates that should greatly enhance our nurture activities. They’re also very professional and responsive They’ve established a regular cadence of updates, ensuring we’re always in the loop and confident in the project’s trajectory. With their expertise, they also proactively offer solutions to highly manual processes we’ve been implementing for far too long.

Melissa Caffrey

CMO Huddles
Mike

Jump-start for demand gen!

As a start-up company, we lack the breadth of expertise to quickly ramp up our marketing efforts. Growth Natives gives us immediate access to a seasoned marketing team with expertise in HubSpot implementation, SEO, and LinkedIn advertising and has jump-started our demand gen efforts.

Services provided:-
Paid Advertising, Social Media, Search Engine Optimization, and HubSpot Onboarding

Mike Liebson

New Horizon Soft, LLC
Tess Myers

A Go-To for HubSpot!

Growth Natives has been such a help for our company within HubSpot! Though there are many pro- cesses we can do on our own on the day-to-day, they have been instrumental in helping us through au- tomation, giant contact imports, and any and all questions we have had while using HubSpot. Could not recommend them enough.

Services provided:-
CRM Implementation, CRM Migration, and Custom API Integrations

Tess Myers

CrowdPharm

Working with Growth Natives on the development of our new website has been a positive experience for Dispatch. Their team excelled in communication, ensuring that we were always informed and involved throughout the process. They demonstrated timeliness, meeting most deadlines without compromising on quality.
What set them apart was their flexibility with changes; they were always willing to adapt to our evolving needs without hesitation. Additionally, Growth Natives took the initiative to implement clear processes that helped our team understand expectations and streamline our collaboration. We couldn’t be more pleased with the final product and the journey to get there.

Alexia Smith

Dispatch

Frequently Asked Questions

Salesforce Service Cloud is a customer service platform that empowers businesses to provide exceptional support and service to their customers. It is a cloud-based solution that streamlines customer inquiries, requests, and cases, enabling companies to deliver personalized and efficient customer support experiences.

The Salesforce Lightning Console enhances agent productivity with features like email-to-case, skills-based routing, and macros. Agents gain a 360-degree view of customers and access to a knowledge base. With Agentforce, they receive AI-powered assistance to streamline tasks and improve response times, while leveraging case histories for effective collaboration on service queries.

A self-service community is a portal that empowers users to find solutions independently, reducing reliance on support agents. With Service Cloud and Community Cloud, you can create a branded portal where customers access a knowledge base, manage cases, and seek peer assistance, allowing agents to focus on complex issues. You can also establish an internal community for employee collaboration, creating a seamless experience for accessing articles and support.

AI is integral to Agentforce, empowering it to comprehend natural language, learn from customer interactions, and continuously enhance its performance.

Agentforce effectively handles complex inquiries by either escalating them to human agents or offering guided self-service options.

The future of Agentforce and AI in customer service looks bright, with ongoing advancements in natural language processing, machine learning, and automation set to revolutionize the industry.

You can send us an email to info@growthnatives.com and our team will get back to you promptly. We’ll schedule an initial consultation to understand your requirements, and from there, we’ll develop a tailored plan to leverage Service Cloud effectively for your business.

Best Practices

Get quick access to our best practices and resources from experienced marketing leaders.

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HubSpot Reporting Tool – A Chrome Extension to Improve UX with Multilingual Interfaces

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Deliver Future-Ready Support Experience with AI-Powered Salesforce Service Cloud

Embrace the future of customer service with AI-powered Salesforce Service Cloud, using advanced strategies to track and respond to customer requests efficiently.

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