Within Salesforce Experience Cloud, both IT Help Desk functions and HR can actively engage with employees, providing them with essential knowledge and instructions. From the initial onboarding process to payroll management and IT issue troubleshooting, employees gain access to self-service resources, available round the clock. The platform enables employees to find, share, and collaborate on content in real time, fostering a dynamic and interconnected social intranet. This connectivity transcends the traditional boundaries of departments, offices, and even countries, allowing employees to connect and interact with others across the organization seamlessly.