Rahul carries 20+ years of rich global experience in product development, web & mobile applications, marketing automation tools, Healthcare software, and various enterprise-level solutions. Throughout his career, Rahul has served more than 350 clients, including Fortune 500 companies. He is a dynamic leader with a strong EQ and a business consultant who has helped companies grow and expand to new markets.
Creating a thriving business is about acquiring new customers and ensuring their long-term satisfaction and unwavering loyalty. To achieve this, understanding and leveraging customer success metrics are vital. Customer success metrics serve as the compass guiding your customer success efforts, enabling you to measure, evaluate, and optimize the effectiveness of your strategies. This blog post […]
“It’s not the customer’s job to know what they want.” – Steve Jobs The former Apple CEO was spot on with this statement, as a HubSpot survey also suggests that 66% of customers expect brands to know their needs. It is a fact that businesses that understand their customers’ needs and pain points and address […]
The Wide Array of Customer Support Technologies There is an impressive range of customer support technologies available, designed to streamline and optimize customer interactions. One such technology is live chat software, which allows businesses to provide real-time assistance and resolve queries instantly. Interactive voice response (IVR) systems let customers navigate through various options via voice […]
Are you ready to go out on an exciting adventure to learn how cutting-edge software solutions can transform customer support? Prepare to buckle up and come along as we explore interactively how technology can improve customer experiences. Imagine this: You’re a consumer looking to a company for assistance with a pressing query or problem. You […]
Today’s industry is highly competitive and providing excellent customer service is one of the best ways to thrive your business. There’s no denying that offering exceptional customer service has the capacity to alter the game, yet this power is often overlooked. Exceptional customer service becomes the essential distinction in a market where products and services […]
Customer marketing strategies help businesses cater to the targeted pain points and requirements of their customers. This blog will help you understand the intricacies of customer-centric marketing strategies in detail.
Retaining customers is more valuable than acquiring new ones. Customer retention is a challenging task but worth the effort because it leads to higher ROI and is cost-effective. According to research by Frederick Reichheld of Bain & Company, a 5% increase in customer retention in financial services can result in over 25% profit growth. Therefore, […]
Delivering excellent client experiences is no longer a luxury in today’s brutally competitive business environment; it’s a strategic need that can differentiate your company. Customer experience is a transforming journey that enthralls and satisfies customers at every touchpoint rather than merely being a transactional procedure. It’s about producing wonderful experiences that endure long after the […]
A business retaining its customers is more likely to succeed than others. According to a study by American Express, acquiring a new customer is 6-7 times more expensive than retaining one. Another study by Bain and Company suggests that a 5% increase in customer loyalty translates to a 25-95% increase in revenue! While you should […]