Rahul carries 20+ years of rich global experience in product development, web & mobile applications, marketing automation tools, Healthcare software, and various enterprise-level solutions. Throughout his career, Rahul has served more than 350 clients, including Fortune 500 companies. He is a dynamic leader with a strong EQ and a business consultant who has helped companies grow and expand to new markets.
If you’ve ever asked yourself, “What on earth are customer contacts?” you’ve landed in the right place. Stick around as we delve deeper into customer contact definition, where to contact customer service, and much more. Presenting the ins and outs of customer contacts. Let’s begin: What Is Customer Contact? We’ve all been on the line […]
Customer service has become a key success factor in today’s fiercely competitive corporate environment. The power of successful client interactions is at the core of excellent customer service. These contacts, whether they take place via the phone, email, live chat, or in-person meetings, have the power to build enduring impressions on consumers. Effective customer interactions […]
In today’s competitive business landscape, providing exceptional customer service is more critical than ever. In this blog post, we will explore the significance of good business customer service and how it can foster strong relationships, enhance business customer loyalty, and drive overall success. From understanding what is customer business relationship to identifying the best customers […]
Picture this: When you enter a store prepared to buy something, the salesman welcomes you with a blank gaze and robotic pleasantries. How would you feel? Probably, irrelevant and unappreciated, and you might be inclined to take business somewhere else. Now, flip the script. Imagine entering a store where the employees go above and beyond […]
Customer relationship management (CRM) is the bedrock of success in a competitive business ecosystem. Businesses that strike the perfect equilibrium between relationship management and customer retention can gain an edge over their competitors. From tracking customer interactions and behaviors to creating personalized experiences, CRM or customer relationship management software and strategies can help your business […]
The European Union’s General Data Privacy Regulation, or GDPR, has been the most significant talking point in the marketing community. This data privacy law intended to protect the customers’ rights serves as a template for privacy laws worldwide. Since it came into effect on 25 May 2018, businesses with customers in the EU countries have […]
Let’s start by addressing the elephant in the room – It isn’t the best time to start a startup! It may sound a bit clichéd, given the whole startup ecosystem is based on solving problems that the big corporations and existing players in the market tend to overlook. However, even startups are a function of […]
Sales Sally. Marketing Margery. Tech Taylor. Accounting Arya. Recognize them? Hint. Your marketing or sales might be using something similar already. These are buyer personas—a semi-fictional representation of your ideal customer. They are like the compass that gives directions to your inbound marketing strategy and product development. Buyer personas are created based on research of […]
Strategic Collaboration: Unlocking the Power of CMO-CIO Relationship In today’s fast-evolving digital landscape, the roles of Chief Marketing Officer (CMO) and Chief Information Officer (CIO) have become critically important for any business aiming to succeed and stay ahead of the competition. The CMO is responsible for crafting effective marketing strategies, while the CIO focuses on […]