Salesforce Service Cloud Services to Unleash AI-Driven Case Resolutions with Agentforce

Track, manage, and resolve customer queries faster with AI-powered solutions. Growth Natives leverages Salesforce Service Cloud, AI, and Agentforce to enhance customer experience and brand equity with secure, scalable, and seamless data management.

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Service Cloud
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Accelerate Your Business Growth With AI-Powered Salesforce Service Cloud

We empower businesses to drive growth by optimizing resolution processes and leveraging AI-infused solutions to scale efficiently, doing more with less. By integrating generative artificial intelligence, knowledge base systems, and low-code development platforms, we enhance automation and efficiency.

100+

Salesforce Customers

200+

Years of Combined Salesforce Experience

60+

Salesforce-Certified Experts

Drive a Customer-Centric Culture With Our Salesforce Service Cloud Services

Our Salesforce Service Cloud expertise enables your business to automate critical processes and accelerate service agent responses. By leveraging AI and customer service data, we enhance your ability to deliver exceptional customer service.

Pardot Operations Services Jira Implementation Services Customized Workshops Continuous Integration and Deployment Matomo Analytics Tealium
Pardot Operations Services

Salesforce Service Cloud Consulting

Seize growth opportunities with tailored strategies focused on your business objectives. Our consultancy addresses organizational challenges while leveraging AI insights and data analytics to enhance your customer service strategy.

  • Develop AI-driven solutions for improved case resolution
  • Implement and optimize the best Salesforce features
  • Create a roadmap for strategy implementation with AI-informed decisions
  • Enhance knowledge sharing with an integrated knowledge base
  • Ensure data integrity across all sources, including cloud storage solutions
Jira Implementation Services

Salesforce Service Cloud Implementation

Empower your systems by tackling productivity challenges and supporting your customer service teams with quick case resolution.

  • Develop effective workflows that align with your business
  • Implement AI-powered solutions to improve automation and service delivery
  • Leverage Agentforce and AI to enable automation & proactive support
  • Utilize low-code development platforms for faster customization
  • Integrate infrastructure solutions such as AWS, data centers, and cloud computing
Customized Workshops

Salesforce Service Cloud Customization

Customization ensures that your Salesforce Service Cloud evolves with your unique business needs, enhancing customer interactions and service efficiency.

  • Develop customized workflows to improve operational efficiency
  • Modify existing features or create new functionalities
  • Use AI & machine learning for personalized customer recommendations
  • Improve system connectivity using multitier architecture
  • Enhance desktop virtualization for remote access and flexibility
Continuous Integration and Deployment

Salesforce Service Cloud Integration

Break silos between systems, improving service quality and responsiveness with seamless integrations.

  • Integrate Salesforce Service Cloud with CRM, ERP, and third-party applications
  • Ensure real-time data synchronization for higher accuracy
  • Optimize routing protocols for faster response times
  • Enable AI-driven automation to reduce manual workload
  • Connect with Amazon Web Services (AWS) and cloud storage providers
Matomo Analytics

Salesforce Service Cloud Analytics

By harnessing AI and predictive analytics, we turn customer service data into actionable intelligence.

  • Monitor performance metrics and predict trends with AI
  • Analyze interactions across multiple service channels
  • Provide real-time visibility into key performance indicators (KPIs)
  • Generate AI-driven reports for data-backed decision-making
  • Leverage Dynamic Adaptive Streaming over HTTP (DASH) for real-time insights
Tealium

Salesforce Service Cloud Audit

Ensure your Salesforce Service Cloud operates at peak efficiency with a comprehensive AI-powered audit.

  • Analyze current configurations to ensure alignment with best practices
  • Evaluate service efficiency through AI-driven audit reports
  • Assess KPIs and identify areas of improvement
  • Utilize desktop virtualization to streamline customer service operations
  • Provide a detailed report with actionable recommendations

Our Customer Success Stories

We bring a wealth of technological expertise and decades of collective experience in business customer service, empowering customers to embrace the true potential of their AI-infused Salesforce Service Cloud.

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Our Customers Love Us!

Our customers' unwavering love and support inspire us to continuously exceed their expectations, driving us to deliver exceptional services. Here’s what they have to say about us.

You By Sia
Escalon
Dispatch Logo
Altum logo
Funnel Envy
Imageware
Take Five
Early Growth
Gander Group
LightSpeed
Coastline
Tarj Mavi

We were looking for an experienced company that had expertise in all aspects of marketing and Growth Natives have surpassed all expectations, delivering tremendous results. They took the time to understand our business needs and tailored a package suitable for our eCommerce platform. Our revenue went up 52% within the first 30 days, our organic traffic and rankings improved significantly.

Dr. Tarj Mavi

LAMAV.COM
Mike-Mayhew

Growth Natives was instrumental in identifying solutions for Lightspeed that allow us to improve the client experience while maintaining control over sensitive data that our clients entrust us to secure. We look forward to evolving our HubSpot solution with Growth Natives.

Mike Mayhew

Lightspeed CTO
Jeremy Young

Have been working with Growth Natives for several years and they have helped us tremendously in developing web applications, giving us great full-stack marketing services such as SEO and Digital Marketing that are top-notch. They are very kind people and always responsive, staying up until the wee hours of the night to have conference calls with us on the Pacific, West Coast. I highly recommend them for anything that you need in terms of programming skills, scripting, web development, and SEO services.

Jeremy Young

Gander Group
Kevin Fliess

Growth Natives has been an excellent partner as I could rebuild our entire web strategy and go-to-market motion. They deployed HubSpot and have been great partners on the WordPress side. Thanks to their collaborative approach and the work they have done with me and for me, we could successfully 3x-4x our lead generation in a very cost-effective manner. I like to think of Growth Natives as my secret weapon for they are technically adept, responsive, and an extension of your team. I plan to work with them in the future as well.

Kevin Fliess

Altum
Neil Anderson

First Class! So easy to work with this team. They make the time difference just disappear. Very responsive, very capable, and very competent. They are better than an extension of my team. They are my team. Would recommend them to any company looking for marketing assistance.

Neil Anderson, CMO

Tourmo
Larissa Varela

Growth Natives has been instrumental in enhancing our company’s utilization of HubSpot. Their expertise facilitated the implementation of lead scoring, workflows, campaigns, and other integral features. Their service is noteworthy for both its efficiency and the promptness of their responses. This partnership has enabled our company to maxi- mize the benefits of HubSpot, improving our operational effectiveness with a clear, practical approach. Growth Natives’ support has been a key factor in our efforts to optimize these processes

Larissa Varela

Pia
Melissa Caffrey

Growth Natives has proven to be a one-stop shop for everything HubSpot, far exceeding our expectations. Their role in our CRM migration has been nothing short of transformative. Their development of a unique automation and scoring system has streamlined our data management and unlocked new potentials for customer engagement and insights. They’re also very professional, responsive, and ensure we’re always in the loop and confident in the project’s trajectory.

Melissa Caffrey

CMO Huddles
Mike Liebson

Jump-start for demand gen!

As a start-up company, we lack the breadth of expertise to quickly ramp up our marketing efforts. Growth Natives gives us immediate access to a seasoned marketing team with expertise in HubSpot implementation, SEO, and LinkedIn advertising and has jump-started our demand gen efforts.

Services provided:-
Paid Advertising, Social Media, Search Engine Optimization, and HubSpot Onboarding

Mike Liebson

New Horizon Soft, LLC
Tess Myers

A Go-To for HubSpot!

Growth Natives has been such a help for our company within HubSpot! Though there are many pro- cesses we can do on our own on the day-to-day, they have been instrumental in helping us through au- tomation, giant contact imports, and any and all questions we have had while using HubSpot. Could not recommend them enough.

Services provided:-
CRM Implementation, CRM Migration, and Custom API Integrations

Tess Myers

CrowdPharm
Alexia Smith

Working with Growth Natives on the development of our new website has been a positive experience for Dispatch. Their team excelled in communication, ensuring that we were always informed and involved throughout the process. They demonstrated timeliness, meeting most deadlines without compromising on quality.

What set them apart was their flexibility with changes; they were always willing to adapt to our evolving needs without hesitation. Additionally, Growth Natives took the initiative to implement clear processes that helped our team understand expectations and streamline our collaboration. We couldn’t be more pleased with the final product and the journey to get there.

Alexia Smith

Dispatch

Frequently Asked Questions

Salesforce Service Cloud is a customer service platform that empowers businesses to provide exceptional support and service to their customers. It is a cloud-based solution that streamlines customer inquiries, requests, and cases, enabling companies to deliver personalized and efficient customer support experiences.

The Salesforce Lightning Console enhances agent productivity with features like email-to-case, skills-based routing, and macros. Agents gain a 360-degree view of customers and access to a knowledge base. With Agentforce, they receive AI-powered assistance to streamline tasks and improve response times, while leveraging case histories for effective collaboration on service queries.

A self-service community is a portal that empowers users to find solutions independently, reducing reliance on support agents. With Service Cloud and Community Cloud, you can create a branded portal where customers access a knowledge base, manage cases, and seek peer assistance, allowing agents to focus on complex issues. You can also establish an internal community for employee collaboration, creating a seamless experience for accessing articles and support.

AI is integral to Agentforce, empowering it to comprehend natural language, learn from customer interactions, and continuously enhance its performance.

Agentforce effectively handles complex inquiries by either escalating them to human agents or offering guided self-service options.

The future of Agentforce and AI in customer service looks bright, with ongoing advancements in natural language processing, machine learning, and automation set to revolutionize the industry.

You can send us an email to info@growthnatives.com and our team will get back to you promptly. We’ll schedule an initial consultation to understand your requirements, and from there, we’ll develop a tailored plan to leverage Service Cloud effectively for your business.

Best Practices

Get quick access to our best practices and resources from experienced marketing leaders.

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Top HubSpot AI Tools to Improve Efficiency in Marketing and Sales

75% of marketers say using AI for automation helps them reduce time spent on manual tasks, freeing them up to focus on other important jobs. In fact, 52% of sales professionals report using AI for data analysis to enhance their workflows. If you are using HubSpot as your CRM platform, you’re already on your way […]

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HubSpot AI Roadmap: Future Developments and Features

AI is no longer a vision of the future, it’s a reality that is transforming the way businesses function today. According to McKinsey, companies that are AI leaders are already seeing a 20% increase in earnings before interest and taxes (EBIT)[1] through AI adoption. At the heart of this revolution, HubSpot is rewriting the rulebook […]

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How AI is Enhancing Customer Engagement with Salesforce Marketing Cloud

Delivering personalized, meaningful customer experiences is no longer optional, it’s essential. According to a McKinsey study, 71% of consumers now expect personalization, and businesses that excel in this area can see revenue increases of up to 40%[1]. However, scaling personalized engagement across channels is a monumental challenge for many brands. This is where Salesforce Marketing […]

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Deliver Future-Ready Support Experience with AI-Powered Salesforce Service Cloud

Embrace the future of customer service with AI-powered Salesforce Service Cloud, using advanced strategies to track and respond to customer requests efficiently.

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