Top 10 Social Media Engagement Strategies to Build Your Brand in 2023 and Beyond

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Published on: February 22, 2021 Updated on: June 27, 2024 views Icon 853 Views

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  • Social Media Marketing

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Sakshi Arora
Sakshi Arora LinkedIn

Assistant Manager- Content Marketing

Sakshi Arora is a seasoned content writer and marketer specializing in B2B topics such as marketing automation and website development. Leveraging her journalism background, she infuses her work with clarity and creativity, captivating audiences. Beyond her professional pursuits, Sakshi finds joy in writing about personal emotions, showcasing her introspective side and adding a unique touch to her portfolio.

Article Reviewed By: Sameer Pawar LinkedIn

Table of Contents

"It's a dialogue, not a monologue, and some people don't understand that. Social media is more like a telephone than a television.”

 - Amy Jo Martin, Founder and CEO of Digital Royalty

One of the key components that have played a significant role in making certain brands stand out and reach shores (that otherwise would have been far too distant), is ‘engagement’. Interacting with the audience and listening to their queries allow the brands to connect with them on a personal level, which makes it crucial for them to know how to develop Social Media Engagement Strategies to build connections and communities that are more than just consumers of your products or services.

When it comes to social media marketing, one can't do without Social Media Engagement Strategies. If you're thoughtful about the way you communicate and connect with others online, you'll have tremendous success in reaching customers via SME. 

But first, you need to understand what it is, how it works, and what role you can play to make it happen.

What are Social Media Engagement Strategies?

Social media engagement strategies refer to the deliberate actions and techniques employed by businesses and individuals to foster meaningful interactions, build relationships, and generate interest and participation from their target audience on social media platforms. These strategies aim to enhance brand visibility, increase audience reach, and ultimately drive desired outcomes such as conversions, sales, or brand loyalty.

Effective social media engagement strategies involve various elements, including content creation, community management, and interaction tactics. Content creation entails developing compelling and relevant posts, videos, or graphics that resonate with the target audience and encourage their active engagement. Community management involves actively monitoring and responding to comments, messages, and mentions, fostering a sense of connection and accessibility.

Furthermore, interaction tactics include techniques like hosting interactive campaigns, conducting contests or giveaways, encouraging user-generated content, and leveraging influencers or brand advocates. These strategies foster a sense of involvement, encourage dialogue, and create opportunities for users to share their experiences and opinions, ultimately building a loyal and engaged social media community. 

What is the purpose of Social Media Engagement Strategies?

Social Media Engagement Strategies incorporates social media tools or social networks to strengthen relationships with others resulting in reaction, interaction, or action.

Building and nurturing a space that is built specifically for the purpose of engagement places you as a leader in your field. 

Your audience will start acknowledging that your platforms are the place to go for quality dialogue, as well as for the diversity of opinions.

Best Social Media Engagement Strategies to Build Your Brand in 2023:

1. Creating Meaningful Connections

For Social Media Engagement to be successful, you need to connect with the right kind of people. It means that the individuals who willingly align themselves with your brand, pay attention when you share content online, and are actually interested in what you've shared. 

Start by building an online presence that reflects your brand and is focused, interactive, attractive, and valuable to the audience you want to connect with. 

Follow the people whom you want to follow you. You can boost your outreach by leveraging the highly targeted advertising options on the most popular social networks to attract the right audience to build your fan base. 

Social Media Engagement works best when you respect your connections and value their time and attention. Your social media connections are as strong as the number of efforts you make in obtaining and developing them over time. You can't have lasting or genuine engagements without strong and attentive connections.

2. Mastering the Art of Storytelling

People love stories! An excellent way to start a conversation is by narrating a story. Storytelling is a powerful tool to drive Social Media Engagement. You can do it by using words, pictures, audio, and video. Although, merely posting images, videos, and other visuals aren't enough.

Source: Freepik

Tell stories that are spellbinding enough for others to want to pass them along. Brands that go beyond creating and sharing content that everybody produces and embrace visual storytelling are emerging as the pack leaders and are rewarded with more engagement, referral traffic, and even sales.

Rather than relying on text-heavy content, a successful storytelling strategy with a visual approach has more potential for Engagement, conversation, and sharing.

To understand the power of storytelling, let’s take a look at some real-life examples.

Nike: Nike has been a pioneer in using storytelling to engage its audience. In 2023, they continue to captivate consumers with their "Just Do It" campaign, featuring inspiring stories of athletes overcoming obstacles and achieving greatness. Through their powerful narratives, Nike has managed to forge a deep emotional connection with their audience, motivating them to pursue their dreams.

Airbnb: Airbnb has leveraged the power of user-generated content to create compelling stories. In 2023, they feature stories from travelers and hosts around the world, showcasing unique experiences and fostering a sense of belonging. By highlighting personal narratives and the cultural richness of different destinations, Airbnb has successfully built a community-driven brand that resonates with global travelers.

Patagonia: Patagonia is renowned for its commitment to environmental sustainability and ethical practices. In 2023, they continue to engage their audience through compelling stories that highlight their mission and values. By sharing stories of conservation efforts, outdoor adventures, and the importance of protecting the planet, Patagonia inspires their customers to join their cause and make a positive impact.

3. Authentic Interaction

In the fast-paced world of social media engagement, building authentic connections with your audience is essential. To foster meaningful interactions and create a loyal following, it's crucial to prioritize authenticity, honesty, and ownership. By keeping it real and showing the human side of your brand, you can make your audience feel invested and personally connected.

Keeping it real

Your audience will only engage if they feel invested in who you are as a brand. Are you fun or serious? Showing personality gives an impression of the people behind the brand. 

When your audience knows that they can connect with an individual behind your brand, your brand becomes personalized. It's a great idea to give your Social Media Engagement teams names and faces to create personal connections. 


When someone in your community puts up a question, respond to the best of your ability without being deceitful. If you don't know an answer, promise to find out and return with an honest answer. Your audience will appreciate your effort and are more likely to come back to learn more. 


You might make some mistakes along the way, so you must accept them and take full responsibility for your actions. Respond openly to your customer's questions, criticisms, and concerns. There's a chance that your greatest critics may become your most outspoken fans when they acknowledge that you hear them and respond honestly with full transparency.

4. Meaningful Contributions to the Conversation

Conversations are happening everywhere online, and most of them take place on social networks. One of the most essential social media engagement strategies is to become part of those conversations in a way that makes sense to your business goals and your audience.

According to Nielsen global study, of the consumers who were interviewed worldwide, 92% say that they trust earned media more than all other forms of advertising.

Making genuine connections with your audience is crucial in the changing world of social media interaction. The importance of authenticity, honesty, and ownership must be given top priority if you want to establish meaningful relationships and build a devoted audience. 

You may engender a sense of emotional investment in your audience by being sincere and showcasing the human aspect of your company. By revealing the people behind your business and providing straightforward answers to inquiries and worries, you can create a customized experience that fosters connections and creates trust.

A group of people sitting on a bench with social icons.
Source: Freepik

Follow these tips to enter into meaningful conversations in the right places and with the right approach:

  • Study the Topics that Matter to Your Audience

Investigate to find out where they spend most of their time and what topics they care about. See if you can reach them on Facebook or Twitter and whether they're willing to read your content or respond to pictures on Pinterest or Instagram. 

Social Media Engagement tools such as Followerwonk allows you to get an idea about your followers' interests by creating a word cloud, a visualized series of words composed of the most popular user-generated words or tags. 

You can also ask your current customers where they spend most of their time online and what they're comfortable doing there. 

  • Build Your Social Media Presence

After you identify where your audience interacts, go there. Create a Facebook Fan Page, start a Pinterest account, or sign up for Twitter. Hire a writer to create content for your blog and your social networks. Let your audience know that they matter to you. Listen, respond, and start engaging with them. 

  • Continue to Ask Questions 

Even after establishing a presence on  suitable networks, continue asking them questions. Show your audience that their thoughts and opinions are of  high value to you by asking them what they think and listening to what they have to say.

5. Giving Your Audience What They Want 

After drawing your audience's attention, the one thing you need to ask is how to keep their attention and compel them to action? The following list explains why people stay connected with you on social networks and why they click the Like button or share your posts: 

  • The Content Resonates With Them: Tailor your content to align with your audience's interests, values, and aspirations, creating a genuine connection that leads to increased engagement and loyalty.
  • The Content Originates From A Trusted Source: Establish trust by being a reliable source of information, leveraging your brand's expertise, credible endorsements, or user-generated content that reinforces trust.
  • The Content Reflects Something About Themselves: Connect with your audience by crafting content that mirrors their identity, beliefs, or aspirations, validating their sense of self and fostering engagement and social sharing.
  • The Content Puts Them In-The-Know: Share exclusive information, industry insights, or behind-the-scenes access to make your audience feel like insiders, encouraging them to stay connected and engaged with your brand.
  • Others Respond: Leverage social proof by encouraging positive reactions such as comments, likes, or shares, signaling to your audience that your content is worth their attention. Foster a sense of community around your content to drive engagement.
  • You Respond: Show your audience that you value their opinions and are invested in building a genuine relationship by promptly responding to comments, messages, and feedback. This responsiveness encourages ongoing engagement and reinforces trust.
  • You Give Perks: Motivate your audience to engage further by offering exclusive discounts, giveaways, or access to special events. Providing unique perks creates a sense of reciprocity, enticing your audience to engage and share your content.

6. Setting Realistic Goals

In order to be present and  effective online, start assessing your capacity and studying the competition. It is essential to evaluate your company's capacity sincerely and handle every aspect of Social Media Engagement early on so that you don't set yourself up for failure. 

Source: Freepik

You have to be thoughtful and selective about the tools you use, how you use them, and the way you engage. Consider the following factors:


Determine how much time you can invest daily, weekly, or monthly to engage on social networks. 


Plan out the support system you have in place to do the work. Resources in Social Media Engagement usually refers to 

• People who handle the work 

• Tools and services you use to carry out the work 


Even if you have the tools and people to engage, without the right skill set or the ability to develop those skills through training, no amount of resources will be able to put you on the right track of adequately engaging with your audience online.

7. Forming Your Own Groups and Forums 

Maintaining an online community for your business requires hard work and patience. Planting online communities across several social channels can be a full-time job, a real challenge for any business owner. Using online groups and forums separate from social networks can help form and nurture an online community for your business. 

Keep in mind that the major difference between an online community on a site that allows you to host groups versus groups within a social network is the technical features they provide. 

Social networks can offer group features with more interconnected ways to approach a larger pool of people. In contrast, custom groups tend to have limited reach to a bigger user-base. If you're looking for enormous growth, take the social network route.

When forming your own groups and forums, consider the following:

  • Clear Purpose and Niche

Establish a distinct mission and emphasis for your online community. Choose the precise topic or specialization that your forum or group will focus on. A strong community is ensured by the clarity, which draws like-minded people who are really interested in the topic.

  • Engaging Discussions and Valuable Content

Encourage a lively debate in your groups and forums by starting it. Ask insightful questions, offer insightful commentary, and offer pertinent materials that benefit the community. You foster an environment where members are actively involved by providing thought-provoking conversations and practical tools.

  • Community Guidelines and Moderation

To establish expectations and promote a welcoming and courteous environment, establish explicit community norms. Use moderation to preserve a secure and productive atmosphere, and deal with problems or improper conduct right away. As a result, the entire experience for community members is improved and trust is fostered.

  • Member Participation and Contribution

Encourage community members to actively participate by requesting their thoughts, ideas, and contributions. Give them chances to contribute their knowledge, experiences, or original creations to the group. This strengthens ties throughout the community by encouraging a sense of involvement and ownership.

8. Enhancing Blogs and Websites for Engagement 

When you think of Social Media Engagement Strategies, the first thing that comes to mind isn't probably just your static website. Of course, there's always your blog. The comments feature on your blog offers a great possibility of Engagement, especially if you get comments and then reply to them. 

Some conversations may take place in your blog's comment sections, giving you the feeling that you're building an online community. However, your blog's standard comments section is no longer enough to engage with your audience completely. That's why making full use of social network widgets is such a great idea! They help bridge the gap between your existing blog with your social networks.

Let’s look at some real-life examples to understand it better.

  • HubSpot's Social Sharing Buttons: HubSpot, a leading marketing software provider, integrates social sharing buttons into their blog posts. These buttons allow readers to easily share the content on various social media platforms, extending the reach and potential engagement beyond the blog itself. By integrating social sharing buttons, HubSpot encourages readers to amplify their content, generating wider visibility and increasing the likelihood of social interactions and conversations.
  • Buffer's Comment System Integration: Buffer, a social media management platform, utilizes a third-party comment system, such as Disqus or Facebook Comments, to enhance engagement on their blog. These comment systems offer features like social media login options, threaded conversations, and notifications, making it easier for readers to leave comments and engage in discussions. By integrating such comment systems, Buffer encourages active participation and facilitates ongoing conversations within their blog community.
  • Moz's Community Interaction: Moz, an SEO software and education platform, goes beyond the standard comment section by fostering community interaction on their blog. They provide a dedicated Q&A forum called Moz Q&A, where readers can ask questions, seek advice, and receive responses from both Moz experts and fellow community members. This dedicated space for community interaction encourages engagement and knowledge sharing, creating a vibrant ecosystem of discussions and problem-solving.

9. Figuring Out What Your Audience Does Online 

After you find your audience, keep track of what they're doing with their time online, such as, whether they are viewing Pinterest images, quickly reading Facebook posts and clicking the Like button, or searching for job postings at LinkedIn. 

Social media concept with people and thumbs up icons.
Source: Freepik

Research your audience's activities. If your audience spends their time on Pinterest, examine their Activity Feeds to see what topics grab their attention. If they're active on Facebook, assess the topics they like versus the ones they take the time to share. If someone is more engaged on LinkedIn, a more business-oriented approach makes sense. If they prefer to watch and share videos online, YouTube may be a source of valuable connections for you. 

10. Tapping into Trendy Topics 

Discovering universal themes that resonate with your audience can spark up the conversation. Current events and trending topics in social media can be great ways to start a dialogue with your community and fans. But be thoughtful about the way you discuss major international or national events when you engage online, and settle for common ground with your audience to grow and strengthen your connections. 

Don't talk about current events that do not provide any value to your audience, expecting publicity, or turn your expressions of care or support into sales pitches. Be honest and careful when you start speaking about sensitive topics online. 

To Wrap Up

Developing social media engagement strategies take time. Nurturing open conversation requires your presence and willingness to monitor the people for quality. In some cases, it's easy to just ask for what you want, to encourage the interactions to happen. At other times, you have to cultivate the environment for the conversations to take place.

One of the essential things to keep in mind is to not expect people to connect simply because you’re there. Do thorough research on what they find value in, and align your strategies in accordance with that.

Frequently Asked Questions

Common engagement strategies include interactive content, user-generated campaigns, influencer partnerships, contests/giveaways, and regular community engagement.

The five drivers of social media engagement are authenticity, relevance, timeliness, interactivity, and consistency.

Building social media engagement involves creating compelling content, actively interacting with your audience, responding promptly to comments/messages, utilizing visual elements, and leveraging analytics to optimize strategies.

The three steps in developing social media engagement strategies are audience analysis, content planning, and ongoing measurement/adjustment.

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