CREATING EXPERIENCES FOR THE NEW AGE CUSTOMERS

Consulting

With our team of experts catering to your needs, our consulting services can help you maximize the benefits you are deriving from your Salesforce architecture. Elevate your business to the next level with consultancy that helps with:

• Creating an actionable blueprint in conjunction with your business goals
• Establishing very clear metrics with TCO and ROI analysis
• Creating storyboards and testing schedule
• Making KPIs visible on dashboards in real-time
• Doing goal analysis, persona indemnification, and competitor benchmarking

Community Design

Don’t underestimate the power of comprehensive road maps. Our UX designers sketch out experience models that map out your internal process and document the entirety of your architecture in well-sorted documents. With our community design services, you will be able to:

• Resolve issues like unoptimized navigation and unresponsive design
• Enable better personalization by creating a UI that catches customer attention
• Improve the accessibility with an easy-to-use interface and robust functionality
• Create multiple communities within a common platform
• Increase customer satisfaction with a great user experience

Community Implementation

We help you set up communities quickly and use our out-of-the-box templates that can be customized as per your brand elements and content. Establish a deeper connection with your customers and deliver a rich experience every time they interact with your brand. Our implementation strategy helps your business with:

• Configuring your community features and extensive role mapping
• Implementing custom integrations with ERP, social media, and third-party solutions
• Bringing vendors, agencies, suppliers, and others together on a common platform
• Identifying and implementing key success KPIs in synch with business goals
• Migrating and configuring business’ content to manage a knowledge base

Development & Support

Salesforce development isn’t just about writing code. It goes under interactions based on a loop of feedback from customers. We help your business by providing continuous updates to improve the productivity of your operations. We follow industry best practices to provide technical support at all times. Our solution also help you with:

• Conducting detailed data analysis and cleansing
• Reviewing code quality for security and legal compliance
• Testing the tools across different platforms and devices
• Running manual and automated regression testing to optimize functionality
• Tracking all the parameters beyond service availability and performance