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TRACK, MANAGE AND RESPOND TO CUSTOMER QUERIES QUICKLY

Implement Salesforce Service Cloud to give your services reps productivity tools that can easily track, manage and respond to customer requests. Growth Natives helps you implement customized experience that caters to the needs of your business. Maximize the results you get from your contacts, accounts, case data and users in no time with a successful implementation today.

Salesforce Service Cloud

Consulting

Solve the issue of grabbing new growth opportunities with tailor-made strategies that focus on your critical business objectives. We help you envisage a customer service plan that can be adapted into your business and scaled up as your business progresses. With our consultation, we press any or all issues your organization is facing. Our consultancy helps you with:

  • Developing the right solutions for your business
  • Creating a roadmap for strategy implementation
  • Delivering customer experience through design
  • Maintaining data integrity

Implementation

Empower your systems by overcoming productivity issues while providing complete support to your sales teams to deliver an outstanding customer experience with quick case resolution. We unleash your servicing potential and help you build a lasting relationship with your customers. Our Salesforce Service Cloud implementation strategy focuses on:

  • Developing effective workflows
  • Creating and implementing an adoption strategy
  • Devising a sustainable roadmap
  • Consulting for customized solutions and features

Customization

The real purpose of customization is to develop solutions that focus on things most crucial to your organization and customer service. We help you go beyond the mass-produced platform and design it to suit your intent by providing:

  • An intuitive interface for your business operations
  • A wide range of development tools
  • New and improved applications
  • Unlimited opportunities

Integration

Achieve new efficiency levels with integrations that eliminate technological barriers, get rid of bottlenecks, and break the silos that divide systems from processes. We take charge and create integrations that streamline all your processes and improve customer relationships by:

  • Creating tailor-made integrations
  • Implementing the best device configurations
  • Leveraging tools for integrations
  • Focusing on robust API development

Analytics

Advances in analytics and reporting give you unmatched insights into challenges in customer service. Leveraging Salesforce Service Cloud analytics capabilities improves productivity, boosts customer engagement, and drives the performance of your sales teams. We analyze your services to offer:

  • Quicker responses to all queries
  • Smart and actionable strategies
  • Higher levels of productivity from sales teams
  • An outstanding customer experience

Salesforce Checkup

Want to know how well your Salesforce integrations are doing with your existing tech stack? Let our certified Salesforce experts evaluate your existing setup and find out how you can optimize your salesforce architecture. We go through your tech stack, analyze the development processes followed so far, check the code hygiene, and find out ways to scale them up. Additionally, this checkup can help you with:

  • Determining the technical Salesforce-related risks
  • Evaluating the cost for any expansion plans
  • Leveraging technological strengths to align the CRM with your business goals
  • Increasing chances to seize future growth opportunities

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